Returns

Damaged in Transit

-If your product has been damaged in transit please contact us at swingingaroundaustralia@gmail.com within 7 days of receiving your order. Please provide us with your order number, photographs or video of the damage as well as a description of the damage and we will promptly rectify the issue

Manufacturing Defects

-If you find your throw has a manufacturing defect contact us immediately at swingingaroundaustralia@gmail.com with your order number, photographs or video of the damage as well as a description of the damage and we will promptly rectify the issue

Change of Mind, Exchanges, Order Changes & Cancellations

-We do not accept change of mind returns or exchanges after 21 days of you receiving your order

-If you do change your mind, or would like to exchange your order, you must contact us within 21 days of receiving your order. You will need to provide us with your order number and the details of the change of mind or exchange so we can promptly assist you 

-Change of mind returns and exchanges will only be processed if the product/s are unused and are in their original packaging

-We cannot guarantee that we can make changes your order or cancel your order before it ships. If you have made a mistake and need to change or cancel your order please contact us immediately with your order number and your request and we will endeavour to process your request

-If your cancellation is accepted, a store credit will be issued

IMPORTANT

-There will be a restocking fee of $10 for all returns for change of mind orders

-We will not accept any returns or exchanges without giving authorisation first

-Once a return or exchange has been authorised by us, we will confirm this with you and send you a shipping label to attach to the parcel